Grievance Resolution for Students

Grievance Resolution for Students

EC-Council University provides a written procedure that details how students or other parties may register a complaint or grievance, how the institution will investigate the complaint, and how the institution will attempt to resolve the complaint.

We are committed to handling any student complaint in a way that:

Encourages informal resolution

Is fair and efficient

Treats the student with appropriate seriousness and sympathy

Is quick and consistent with a fair and thorough investigation

Admission Inquiry

EC-Council University defines a complaint as “a specific concern on the part of a student about the provision of education or other service by the University.” Examples include:

Inaccurate or misleading information about the programs of study

Inadequate teaching or supervision

Insufficient academic facilities

Service not provided to the advertised standard

The behavior of a member of the staff

The behavior of another student

Grievance Procedure

The following grievance procedure should be followed by a student with a complaint or grievance

The complainant should first make a reasonable effort to resolve the grievance directly with the person or entity they feel caused their complaint (without placing themselves in harm’s way).

If a grievance cannot be resolved by a complainant’s initial reasonable effort, or if the grievance has not been resolved to the complainant’s satisfaction, a request for further action should be made in a detailed letter addressed to the Academic Appeals Committee at [email protected] within 10 business days of the grievance.

The Academic Appeals Committee will initiate an investigation within 10 business days of receiving the written grievance and will then attempt to resolve the matter and issue a decision to the complainant.

If a complainant desires to further appeal a decision, a written statement must be submitted to the University President within 15 business days of the Academic Appeal Committee’s decision. A response to this step will be given within 30 business days.

A record of each grievance and academic appeal, including its nature and disposition, shall be maintained by EC-Council University.

Please see the ECCU Catalog for more details.

How to Handle Grievances


EC-Council University maintains open files for inspection regarding all complaints lodged within the past 3 years against faculty, staff, and students. If possible, the complaint should be given to the individual directly responsible for the situation. EC-Council University will not take adversary action against the student who lodged the complaint.


EC-Council University encourages individuals to take the following steps when handling complaints:

Submit your complaint in writing to the Academic Appeals Committee at: [email protected]

Be sure to include the following:

Your name and contact information

Who/What the complaint is about

A description of the incident that occurred

Date(s) of occurrence

The Academic Appeals Committee will respond to your complaint within 10 business days.

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If the student is dissatisfied or feels unable to confront the individual who is directly responsible, the case will be handed over to the University President, who will investigate the matter and report back to the student. The investigation will be handled in an impartial manner.


Please see the ECCU Catalog for more details.

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Further Escalation

Should the student still be dissatisfied, they may seek relief from the New Mexico Higher Education Department at:

New Mexico Higher Education Department,
2044 Galisteo Street, Suite 4,
Santa Fe, NM 87505-2100,
Or call 1-505-476-8400

https://hed.nm.gov/students-parents/student-complaints

Please see the University Catalog for more information.